Empower Your Business with AI from CGLENSE

Go beyond chatbots, LLMs, and RPA with CGLENSE's intelligent AI solutions and experience a new level of customer interaction where your customers receive expert-level support, just as they would from your most experienced agent.

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Step into the Future of Customer Experience with Intelligent AI

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Welcome to your AI business: Start your journey into the future with CGLENSE. Meet our intelligent robot, iBot, your powerful team member. iBot knows your offers and processes in detail and is available to you at any time and on any device. It delights you and your customers with a unique customer experience and comprehensive knowledge of your products and services.

iBots are available 24/7 and accessible through multiple channels, whether it's your website, mobile devices, or applications like WhatsApp. They increase productivity by handling routine inquiries and freeing up your agents, resulting in cost savings and increased revenue through personalized recommendations.

With iBots, your business becomes an integral part of your customers' digital lifestyle, offering much more than just products and services. Discover the many applications of iBots and let's discuss what your AI strategy could look like in an AI strategy session.

CGLENSE part of digital lifestyle

Fully extensible use cases for a better customer experience...

AI E-Commerce Solution for Modern Online Shopping

Imagine an online store where your customers can effortlessly get answers to their questions and complete their purchases through a simple chat interface. iBot not only knows your products, but is a true industry expert, offering professional advice and insight. Whether it's detailed product specifications, comparative analysis, or the latest trends, iBot adapts to the growing needs of your business.

 

For example:

  • What are the details and reviews of this product?
  • Can you recommend similar products within my budget?
  • What are the shipping options and delivery times for my location?
  • How can I track the status of my order?
  • What is your return policy for this product?
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AI Samrt City Solution for Modern Urban Living

Imagine a city where residents can effortlessly get answers to their questions and complete tasks through a simple chat interface. iBot's intelligent AI interface ensures that every interaction with residents is smooth, efficient and satisfying, improving the quality of life in the city. Our scalable solution adapts to your city's growing needs.

 

For example:

  • When is the next refuse collection in my area?
  • How do I apply for a parking permit?
  • What are the zoning laws for my neighborhood?
  • Where is the nearest health centre?
  • How do I report a street light outage?
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AI Travel Solution for Seamless Journey Planning

Imagine booking your next trip through a simple chat interface that answers all your questions, offers tailored travel options, and manages all booking details. Whether you need flight schedules, hotel recommendations, travel planning or local information, iBot's intelligent AI interface provides expert advice and adapts to your changing travel needs, making every trip smooth and enjoyable.

For example:

  • What are the best flight options for my destination and dates?
  • Can you recommend hotels within my budget?
  • What is the weather forecast for my travel dates?
  • How can I arrange airport transfers?
  • What are the top attractions at my destination?
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AI Financial Solution for Enhanced Customer Banking

Imagine a banking service where customers can effortlessly get answers to their financial questions and manage their accounts through a simple chat interface. Whether they need detailed account information, loan options or investment strategies, iBot's intelligent AI interface provides expert advice and adapts to customers' changing needs.

For example:

  • What is the current interest rate on a savings account?
  • How do I apply for a personal loan?
  • Can you help me track my recent transactions?
  • What investment options are available for retirement savings?
  • How do I set up automatic bill payments?
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AI Smart Government Solution for Seamless Federal Services

Imagine a government office where citizens can effortlessly get answers to their questions and complete guided applications through a simple chat interface. iBot understands not only your documentation requirements, but also the full context, providing expert advice and insight. Whether it's applying for permits, understanding regulations, or tracking the status of applications, iBot adapts to your changing operational needs.

For example:

  • How do I apply for a driver's license?
  • What documents are required for passport renewal?
  • How can I check the status of my tax refund?
  • What are the steps to apply for unemployment benefits?
  • How do I register to vote in the upcoming election?
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Botify Your Organization: Internal Services Use Cases: 

Use iBots and iAnalysts to streamline internal operations, improve data-driven decision-making and increase productivity. Focus your team on critical tasks.

  • Operations
  • Marketing
  • Services & Staffing
  • HR
  • Sales
  • Legal
  • Finance
  • Call Center

iBots is a LLM system like ChatGTP for your company 
- only better:

CGLENSE offers full integration of iBots into your existing IT systems (databases, APIs or even PDFs on SharePoint), a structured data layer, personalization according to your needs and easily scalable high performance technology - all for a perfect customer experience.

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CGLENSE iBot: Your personal company LLM (like ChatGPT) system

  • Personalized LLM System: iBot is your private LLM system that protects your data while providing a unique customer experience. 
  • Improved Contextual understanding: iBots understand the context of a conversation over extended interactions, enabling more natural and meaningful conversations.
  • Omnichannel Availability: iBot can be fully integrated into multiple communication channels, whether it's your website, mobile phone, app, or WhatsApp. Any system with an API can be connected. This ubiquitous availability ensures that your customers have consistent access to your products and services across all communication channels (omnichannel strategy).
  • Continuous LLM updates: LLMs are evolving rapidly. We ensure that your system is always up to date with the latest technology.
  • Voice-to-voice functionality: iBots already support voice-to-voice interactions, so you can talk to iBot, be understood by iBot, and have iBot respond with its voice.

AI-Ready Data Layer for Fast and Accurate Responses

  • Vector Database: For AI systems, your business information needs to be aggregated in a data layer and reliably available. This ensures that your AI systems provide accurate and fast responses (and do not generate hallucinations). Building this integrated data layer is CGLENSE's core competency and has been in demand by leading companies for years.
  • Integration with existing IT systems: iBot enables seamless integration with your existing IT systems such as databases, PDFs, cloud services, APIs and the Internet. This extensive connectivity ensures that all relevant information and actions are available to your customers.
  • Real-time data synchronization: Sometimes it is necessary to retrieve data from other IT systems in real time. A number of features are available for this as well.
  • Advanced Parsing Engine: Using an advanced parsing engine, iBot not only accelerates data retrieval, but also makes it highly accurate.
  • Datalayer Admin Module: An easy-to-use admin model that allows you to add additional information to iBot without requiring technical knowledge.

Customer Experience Enhancing Features

  • Rich product information: Provides detailed information on product, SKU, and asset metadata to help users make more relevant searches and informed purchasing decisions.
  • Powerful recommendation system: Our recommendation engine suggests products based on usage patterns, price points, and brand preferences.
  • Order functionality: Your customers can access your product, SKU, and asset catalog via iBot, use a shopping cart, and place orders.
  • Scalability: iBot strategically deploys LLM clusters to handle increasing requests and customer loads, ensuring high performance and uninterrupted service.
  • Advanced Admin Module: The Admin Module allows you to create and manage Key Performance Indicators (KPIs) and acronyms, providing comprehensive insight into user interactions and behavior.

About Covalense Global and our Delighted Customers

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What our customers say about us: 

Unilever: I am delighted to know that Covalense Global has completed 17 years. I see Covalense Global as an energetic and bright young 'teenager'. Covalense Global has survived the test of times due to its hard work, commitment, agility and flexibility. Our partnership has been a win-win situation and as always will continue to strive for excellence together. I wish the company many more decades of success and growth & great partnership! Covalense Global is our "Success Partner"! (10th July 2023)
Kumaran Panchanathan
I&A Automation Service Head
Vodafone: On behalf of Vodafone Qatar, I extend our sincere appreciation to Covalense Global and the dedicated team whose support has been instrumental over the past 14 years. Covalense Global has consistently demonstrated their capability and technological prowess, enabling them to extend their support across a spectrum of 18 diverse processes. Today, Covalense Global remains a vital component of Vodafone Qatar's operational framework. We eagerly anticipate the continuation of our partnership with Covalense Global, aspiring to accomplish even greater milestones together. (21st January 2024)
Lorenzo Pietersz
Customer Operations
Insurance Information Bureau of India: I have had the pleasure of working with Covalense Global on multiple projects, and they consistently impressed me with their deep technical knowledge and exceptional problem-solving skills. Their commitment to delivering high-quality work within tight deadlines is truly commendable. Their effective communication and proactive approach to understanding project requirements have been instrumental in achieving successful outcomes. I highly recommend Covalense Global for their professionalism, dedication, and ability to provide innovative solutions that exceed expectations. A commendable job always by Krishna Peesapati, Anita Vemparala and their wonderful teams. (20th November 2023 )
Ramesh Tirunagari
AVP, Insurance
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Gereon Neuhaus
Head of Sales Europe

What you can expect from a meeting with us:

  • Get a live demo about iBot.
  • Understand what cityBot can do for your business, city or institution.
  • 2Get a first price indication.

FAQs:

  • iBOT enhances customer experience by making interactions with your business smooth and efficient. It uses advanced AI technology to quickly understand and respond to customer questions in natural language, just like a human agent. iBOT provides fast and accurate access to information and product catalogs, and it offers personalized recommendations based on customer preferences. This leads to quicker resolutions, higher satisfaction, and a more enjoyable experience for your customers.
  • iBOT's top features include: Natural Language Understanding: iBOT can interpret and respond to customer queries accurately, making interactions feel natural and human-like.
    Quick Access to Product Catalogs: Customers can easily browse and find products, with direct links to add items to their shopping carts.
    Personalized Recommendations: iBOT uses a robust recommendation engine to suggest products based on customer behavior, preferences, and compatibility requirements.
    Seamless Integration: iBOT integrates effortlessly with existing data systems and leading Large Language Models (LLMs), ensuring smooth data flow and interoperability.
    Quick Access to Product Catalogs: Customers can easily search and find products, with direct links to add items to their shopping cart.

    Personalized Recommendations: iBOT uses a powerful recommendation engine to suggest products based on customer behavior, preferences, and compatibility requirements.

    Seamless Integration: iBOT integrates effortlessly with existing data systems and leading Large Language Models (LLMs) to ensure smooth data flow and interoperability.Advanced Admin Dashboard: The dashboard helps track key performance indicators (KPIs) related to the sales funnel and other business metrics.



  • iBOT offers several benefits to businesses, including:Improved Customer Experience: Enhances satisfaction by providing quick and accurate responses.
    Increased Conversion Rates: Personalized product recommendations and easy access to information help drive sales.
    Efficient Operations: Reduces the workload on human agents by handling routine queries and tasks, leading to cost savings.
    Enhanced Customer Loyalty: A seamless and satisfying user experience encourages repeat business and long-term customer relationships.
    Scalability: Capable of handling increased customer interactions and data loads as the business grows.
  • iBOT ensures data security by using role-based access control (RBAC), which restricts access to sensitive data based on user roles. This means that only authorized personnel can view or modify sensitive information, protecting data privacy and preventing unauthorized access.
  • iBot uses advanced parsing techniques and sophisticated AI algorithms to ensure data accuracy and reliability. It undergoes rigorous testing and validation processes to maintain high standards of data integrity. This ensures that the insights provided are trustworthy and can be used confidently for informed decision-making.
  • Yes, iBOT is designed to integrate seamlessly with existing data systems and Large Language Model (LLMs). This ensures that it can work efficiently within your current technological infrastructure, facilitating smooth data flow and operational continuity.
    What industries can benefit from using iBOT?
  • iBOT is industry-agnostic, meaning it can be beneficial across various sectors, including retail, healthcare, finance, government, education, and more. It provides tailored solutions to meet the diverse needs of different industries, enhancing operational efficiency and customer satisfaction.
  • iBOT contributes to revenue generation by:Enhancing Customer Experience: Satisfied customers are more likely to make purchases and return for future business.
    Increasing Conversion Rates: Personalized recommendations and efficient service lead to higher sales.
    Improving Operational Efficiency: Streamlining processes reduces costs and frees up resources for revenue-generating activities.
    Providing Actionable Insights: Advanced analytics help businesses make informed decisions that drive growth and profitability.
  • iBOT employs scalable technology, including LLM clusters, to handle increased customer interactions and data loads. This ensures that performance remains high and services are uninterrupted even as your business grows.
  • Yes, iBOT offers customization options to tailor the solutions according to your specific business needs. This ensures maximum value and efficiency by addressing the unique challenges and requirements of your organization.
  • iBOT's advanced analytics dashboard captures key performance indicators (KPIs) related to the sales funnel. By providing detailed insights, it helps businesses optimize their sales processes, improve conversion rates, and enhance overall sales performance.
  • Support and maintenance services for iBOT include:One-Month Warranty After UAT: Ensures that any initial issues are addressed promptly.
    Bug Fixing: Available if enrolled in an Annual Maintenance Contract (AMC).
    Customization Services: Tailored services to modify the solution to fit new requirements.
    Business-As-Usual (BAU) Services: Ongoing support for daily operational needs.
    Upgrades: May be free or at cost, depending on the chosen version and plan, ensuring that the system remains up-to-date and efficient.

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